ISO 9001:2015 is an international standard established for quality management systems. This standard was created in order to help a company or institution improve efficiency and performance by managing systematic and organized business processes. This standard ensures that the products or services produced by a company or institution meet the established quality standards.
ISO 9001 also promotes a risk-based approach, which assists an enterprise or organization in identifying, assessing, and mitigating risks associated with business processes.
ISO 9001 can be applied to companies or institutions from micro to macro scale and in various service sectors and industries. The benefits of implementing ISO 9001 are to assist the company or institution in increasing customer satisfaction, providing a quality system for product certification (SNI products and product standards required by other countries), increasing efficiency and productivity, increasing trust, strengthening cooperation, improving risk management, maintaining compliance with regulatory requirements, and increasing focus on continuous improvement.
